Possible Cause

Solution

Preventative Maintenance

CLOUDY, DULL WATER

Dirty Filter

Clean filter with Filter Fresh® filter cleaner.

Spa Clarifier used weekly ( 1 fl. oz. per 250 gals.) will help the filter remove small particles that cloud water. Clean filter as needed.

pH balance and total alkalinity are incorrect

Test pH and alkalinity. Adjust levels using Spa Increase or Spa Decrease. Lock in pH level between 7.2 and 7.8 range with pH Magic® water balancer.

When spa is refilled, add pH Magic® water balancer (3 lbs. per 500 gals.) to lock in correct pH level.

Excessive organic contaminates

Treat with Activate to destroy contaminants. Treat with Natural Clear® enzyme clarifier to break down oily water.

Add a dosage of Activate (2 oz. per 250 gals.) to shock oxidize and/or regenerate the bromine sanitizer. Add Natural Clear® enzyme clarifier (1 fl. oz. per 500 gals.) weekly to prevent oily build-up.

High levels of suspended solids

Use Spa Clarifier to help filter remove small particles.

Once a week or whenever the spa water appears cloudy, add Spa Clarifier (1 fl. oz. per 250 gals.).

Calcium too high (Hard Water)

Use Protect Plus regularly. Replace some of the water.

Add Protect Plus (1 fl. oz. per 250 gals.) weekly to inactivate dissolved minerals in the water.

CLOUDY, GREEN WATER

Low alkalinity level

Test often and maintain total alkalinity level of 80 - 120 ppm.

Low sanitizer level

Test and adjust sanitizer level, shock oxidize with Activate.

Treat with Activate (2 oz. per 250 gals.). Maintain sanitizer level of 3 - 5 ppm.

BROWN WATER

High iron or manganese content

Use Protect Plus (1 fl. oz. per 250 gals.) to suspend and inactivate minerals that cause water discoloration.

CLEAR, GREEN WATER

High copper or iron content

Use Protect Plus (1 fl. oz. per 250 gals.) to suspend and inactivate minerals that cause water discoloration.

Possible Cause

Solution

Preventative Maintenance

CHALKY, WHITE SCALE DEPOSITS

Mineral deposits in water

Use Protect Plus. Check water balance and adjust as needed.

Use Protect Plus (1 fl. oz. per 250 gals.) weekly to prevent calcium scale formation.

SKIN AND EYE IRRITATION

Excessive organic contaminants

Treat with Activate.

Treat with Activate (2 oz. per 250 gals.) weekly.

pH too low or too high

Test pH and alkalinity. Adjust levels using Spa Increase or Spa Decrease.

Use pH Magic® water balancer (3 lbs. per 500 gals.) to lock in correct pH levels.

ODOR

Excessive organic contaminants

Treat with Activate. Use Natural Clear® enzyme clarifier to prevent oily buildup.

Treat with Activate (2 oz. per 250 gals.) at least once a week to destroy organic contaminants.

FOAMING

High concentration of chemicals, body oils, cosmetics and other contaminants due to heavy bather load

Use Foam Out. Shock oxidize with Activate.

Treat with Activate (2 oz. per 250 gals.) at least once a week to destroy organic contaminants. Drain and refill spa at least every 3 months.

Calcium hardness too low

Test and maintain calcium hardness level of 150-400 ppm.

PITTING OF METAL FIXTURES OR PLASTER SPA SURFACES

pH and/or total alkalinity too low

Adjust total alkalinity and pH balance of water with Spa Increase.

Test and adjust as necessary to maintain total alkalinity level of 80 - 120 ppm and pH level of 7.2 - 7.8. When spa is refilled with fresh water, add pH Magic® water balancer (3 lbs. per 500 gals.) to lock in the correct pH level.

SCUM DEPOSITS ON WATERLINE

Body oils and dirt

Use Natural Clear® enzyme clarifier regularly to reduce scum and odor-causing oils, lotions and organic materials in the water.

Add Natural Clear® enzyme clarifier (1 fl. oz. per 500 gals.) once a week to remove scum lines and protect filter from oily buildup and clogs.

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